At Everside Health®, we believe in putting our patients first, and to do that we must be compliant in all manner of our operations. Compliance is a core component of our service offering; it means being a trusted health care provider and business partner in the communities we serve. 

Everside Health has developed an effective compliance program to guide and educate our teammates on applicable requirements and standards. All who work for Everside Health – at all levels – are expected to follow our compliance program, which includes abiding by Everside Health’s code of conduct, policies and procedures, and all applicable statutes, regulations, and guidance. Our code of conduct PDF can be found here.

This compliance program was developed in alignment with our mission of achieving the best possible patient outcomes.  We understand that compliance is critical to our continued success and the fulfillment of our corporate mission. We emphasize ethics and integrity as essential aspects of the work of every teammate. Everside Health’s robust compliance program ensures that team members can both understand all pertinent laws and policies and comprehend how those laws apply to them in their respective roles.

Key components of our compliance program include annual and new-hire compliance training, regular updates of policies and procedures, and compliance reporting. At every level, Everside Health promotes an organizational tone that encourages ethical conduct, a reporting culture, and buy-in from teammates regarding compliance with applicable statutes, regulations, and guidance in all internal and external dealings.

Compliance Reporting

Everside Health provides a reporting hotline for teammates and contractors to report known or suspected compliance concerns or violations. The hotline is sourced through an independent vendor. Anonymously reporting is permissible, and Everside Health has a non-retaliation policy for individuals making reports.

Toll Free: 1-844-280-0005
Email: reports@lighthouse-services.com

Non-Discrimination, Accessibility And Language Assistance

Everside Health does not discriminate nor exclude people nor treat patients differently on the basis of race, color, national origin, age, ethnicity, religion, culture/creed, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Everside Health makes reasonable modifications to policies, practices, and procedures to provide equal access to facilities and services to people with disabilities. We make communication, in all forms, easy to understand and provide free language access services. Everside Health works to ensure physical accessibility for persons with a mobility or physical disability and provides access and support for sensory (vision or hearing), intellectual, psychiatric, or other mental disability.

Information in ~62 Languages – Notice of Non-Discrimination and Language Services

HIPAA Compliance

As a health care provider, Everside Health is required to protect the privacy of our patients and their personal health information under the federal Health Insurance Portability and Accountability Act (HIPAA).  HIPAA mandates the privacy and security of all personal health information. Everside Health’s HIPAA Security Program is designed to effectively protect the security of patient information and our electronic information systems. 

Access the Everside Health’s Notice of Privacy Practices here

Protected Health Information (PHI) Requests

If you are a patient or attorney and would like to request PHI, please download and complete an Authorization to Disclose Protected Health Information form and return it to your treating practice or to memberservices@EversideHealth.com.

Compliance Officer

To reach our designated Compliance Officer and Privacy Officer, please reach out to Compliance@EversideHealth.com.

Click here to download more information

Click here to download more information.

THIS NOTICE OF PRIVACY PRACTICES FOR EVERSIDE HEALTH AND ALL ITS AFFILATED ENTITIES DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

YOUR LEGAL RIGHTS

WE WILL MAINTAIN A RECORD OF YOUR HEALTH INFORMATION AND WE WILL PROTECT THE PRIVACY OF YOUR HEALTH INFORMATION IN ACCORDANCE WITH THE LAW AND PURSUANT TO THE TERMS OF THIS PRIVACY NOTICE. 

WE WILL PROVIDE YOU A PAPER COPY OF THIS PRIVACY NOTICE UPON YOUR REQUEST. YOU MAY OBTAIN A PAPER COPY OF THIS PRIVACY NOTICE BY CONTACTING US TOLL-FREE AT 1-866-808-6005 OR COMPLIANCE@EVERSIDEHEALTH.COM.

OUR PLEDGE REGARDING MEDICAL INFORMATION

Your health information is personal, and we are committed to protecting it. 

We keep a record of the healthcare services we provide you. You may ask us to see and copy that record. You may also ask us to correct that record. We will not disclose your record to others unless you direct us to do so or unless the law authorizes or compels us to do so. This notice applies to all of the records of your care.

If you have any questions about this notice, please contact compliance@eversidehealth.com 

We are required by law to: 

• Make sure that medical information that identifies you is kept private (with certain exceptions);
• Provide you a notice of our legal duties and privacy practices with respect to your health information;
• Provide you with notice of a breach of your unsecured protected health information; and
• Follow the terms of the notice that is currently in effect.

We may use or disclose your health information, in certain situations, without your consent or authorization. Such uses and disclosures may be in oral, paper or electronic format. Below we describe examples of how we may use or disclose your health information as permitted under or required by federal law, including instances where we will obtain your consent or authorization. The following categories describe different ways that we use and disclose medical information. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

For Treatment. We may use and disclose your health information to provide you with medical treatment or services or to assist in the coordination, continuation or management of your care and any related services. This includes the coordination or management of your health care with a third party. For example, a health care provider, such as a physician, nurse, or other person providing health services to you, will record information in your record that is related to your treatment. This information is necessary for other health care providers to determine what treatment you should receive.

For Payment. We may use and disclose your health information to others for purposes of obtaining payment for treatment and services that you receive. For example, we may disclose to your employer that you are one of our patients so that your employer will pay your monthly fees for care.

For Health Care Operations. We may use and disclose health information about you for operational purposes. For example, your health information may be used by Everside Health or disclosed to others in order to: 

• Communicate with you about our activities and locations;
• Evaluate the performance of our staff;
• Assess the quality of care and outcomes in your case and similar cases;
• Learn how to improve our facilities and services;
• Determine how to continually improve the quality and effectiveness of the health care we provide; and
• To notify your employer that you have achieved program requirements in order to get a discount on your insurance premium.

Communications. We may use and disclose your information to provide appointment reminders, leave a message on your answering machine, or leave a message with an individual who answers the phone at your residence. We may, from time to time, contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Required or Permitted by Law. We may use and disclose information about you as required or permitted by law. If a use or disclosure is required by law, the use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. If required by law, you will be notified of any such uses or disclosures. For example, we may use and/or disclose information for the following purposes: 

• For judicial and administrative proceedings pursuant to legal authority; 
• To report information related to victims of abuse, neglect or domestic violence; 
• To assist law enforcement officials in their law enforcement duties; 
• In the instance of a breach involving your unsecured health information, to notify you, law enforcement and regulatory authorities, as necessary, of the situation, and others as appropriate to help resolve the situation; or 
• To report to health oversight agencies responsible for monitoring the health care system and government programs.

Public Health. Your health information may be used or disclosed for public health activities such as: (1) assisting public health authorities or other legal authorities to prevent or control disease, injury, or disability; (2) reporting child abuse or neglect to a public health authority or other governmental authority that is authorized by law to receive such reports; (3) reporting information to a person subject to the jurisdiction of the Food and Drug Administration (FDA), for public health purposes related to the quality, safety or effectiveness of FDA-regulated products or activities such as collecting or reporting adverse events, dangerous products, and defects or problems with FDA-regulated products; (4) notifying a person who may be at risk of contracting or spreading a disease, if such disclosure is authorized by law; (5) reporting information to your employer, for the purposes of conducting an evaluation of medical surveillance of the workplace or for the purposes of evaluating whether you have a work-related illness or injury; or (6) disclosing proof of immunization to your school, or your child’s school, if the school is required by law to have such proof prior to admitting you or your child. We will obtain and document your agreement to such immunization disclosures.

Individuals Involved in Your Care. We may provide information about you to a family member, friend, or other person involved in your health care or in payment for your health care, if you do not object, or in an emergency. If you are deceased, we may disclose medical information about you to a friend or family member who was involved in your medical care prior to your death, limited to information relevant to that person’s involvement, unless doing so would be inconsistent with your written wishes you previously provided to us. If we disclose information to a family member, relative or close personal friend, we will disclose only information that we believe is relevant to that person’s involvement with your health care or payment related to your health care.

Health and Safety. We may, consistent with applicable law and standards of ethical conduct, use or disclose health information about you if we believe that the use or disclosure is necessary to prevent or lessen a serious threat to the health or safety of a person or the public; provided that, if a disclosure is made, it must be to a person(s) reasonably able to prevent or lessen the threat. We may also use or disclose your health information if we believe that the use or disclosure is necessary for law enforcement authorities to identify or apprehend an individual who: (i) admits to participation in a violent crime that we reasonably believe caused serious physical harm to the victim, or (ii) appears to have escaped from a correctional institution or lawful custody.

Notification and Disaster Relief. We may use or disclose your health information to notify or assist in notifying your family, a personal representative, or another person responsible for your care, of your location, condition, or death. We may disclose your health information to disaster relief authorities so that your family can be notified of your location and condition.

Correctional Institutions. If you are an inmate or in the custody of law enforcement, we may disclose your health information to correctional institutions or law enforcement for such purposes as providing care, for the health and safety of yourself or others, for law enforcement at the correctional facility, or for maintenance of safety, security and order at the facility in accordance with state and/or federal regulations.

Decedents. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about you to funeral directors as necessary to enable them to carry out their lawful duties. Once you have been dead for 50 years (or such other period as may be specified by law), we may use and disclose your health information without regard to the restrictions set forth in this Notice. 

Organ/Tissue Donation. Your health information may be used or disclosed for cadaveric organ, eye or tissue donation and transplantation purposes. 

Government Functions. We may disclose your health information for specialized government functions, such as military and veteran’s activities, national security and intelligence activities, and protection of public officials. 

Workers’ Compensation. Your health information may be used or disclosed in order to comply with laws and regulations related to Workers’ Compensation. 

Business Associates. We may contract with one or more third parties (our business associates) in the course of our business operations. We may disclose your health information to our business associates so that they can perform the job we have asked them to do. We require that our business associates sign a business associate agreement and agree to safeguard the privacy and security of your health information. 

CONSENTS AND AUTHORIZATIONS FOR OTHER USES 

While we may use or disclose your health information without your written authorization as explained above, there are other instances where we may do so only after we have obtained your written authorization for us to do so. Except as otherwise provided in this Notice, we will not use or disclose your health information without your prior written authorization. You may revoke an authorization at any time, except to the extent we have already relied on the authorization and taken action. Examples of uses and disclosures that require your authorization are:

Marketing. Except as otherwise permitted by law, we will not use or disclose your health information for marketing purposes without your written authorization. However, in order to better serve you, we may communicate with you about refill reminders and alternative products. Should you inquire about a particular product-specific good or service, we may provide you with informational materials when you come in for your treatments. We may also, at times, send you informational materials about a particular product or service that may be helpful for your treatment. 

No Sale of Your Health Information. We will not sell your health information to a third party without your prior written authorization.

YOUR RIGHTS REGARDING HEALTH INFORMATION ABOUT YOU

Uses and Disclosures of Your Highly Confidential Information. Some federal and/or state laws require special privacy protections for certain highly confidential health information, relating to: (1) psychotherapy services; (2) mental health and developmental disabilities services; (3) alcohol and drug abuse prevention, treatment and referral; (4) HIV/AIDS testing, diagnosis or treatment; (5) venereal disease(s); (6) genetic testing; (7) child abuse and neglect; (8) domestic abuse of an adult with a disability; and/or (9) sexual assault. Unless a use or disclosure is permitted or required by law, we will obtain your verbal consent or written authorization prior to using or disclosing your highly confidential health information to third parties. 

You have the following rights regarding your health information. To exercise any of the rights below, please contact your Everside Health clinic to obtain the proper forms. You have the right to: 

• Request a restriction on the uses and disclosures of your information for treatment, payment and health care operations or request a limit on the health information we disclose about you to someone involved in your care or the payment for your care, like a family member or a friend:
  • If you have paid for a service or health care item out-of-pocket in full, and you ask us not to share that information with your health insurer for purposes of payment or our operations (not treatment), we will agree with your request unless a law requires us to share information. For all other requests, we will consider your request. For these: 
  • Your request must be in writing, and we will notify you of our decision in writing. 
  • If we do agree to your request, we will comply with your request unless the information is needed to provide you emergency treatment. 
  • Except for restrictions that we must comply with relating to health plans, we may terminate our agreement to a restriction at any time by notifying you in writing, but our termination will only apply to information created or received after we sent you the notice of termination, unless you agree to make the termination retroactive. 
• Obtain a paper copy of the Notice of Privacy Practices upon request. You may obtain a paper copy of this Notice by contacting Compliance@EversideHealth.com. The Notice is also available at your Everside Health clinic. 
• Inspect and obtain a copy of your health and billing records. You have the right to receive your clinical diagnostic laboratory test results directly from Quest, LabCorp or DynaCare. All requests to inspect or copy your health information or to access directly your clinical diagnostic laboratory test results must be in writing. We can provide a form for you to use. In certain circumstances, we may deny your request for inspection or copying, but if we do, we will notify you in writing of the reason(s) for the denial and explain your right to have the denial reviewed. If the information is maintained electronically and if you request an electronic copy, we will provide you with an electronic copy in the form and format requested by you, if it is readily producible in that form and format (if it is not, then we will agree with you on a readable electronic form and format). You can direct us to transmit the copy directly to another person if you submit a signed written request that identifies the person to whom you want the copy sent and where to send it. If you request copies, we may charge a reasonable cost-based fee for the labor involved in copying the information, the supplies for creating the paper copy or the cost of the portable media, postage, and providing a summary of your records, if you request a summary.
• Request an amendment to your health information. You may request that your health record be amended if you believe that the health information we have about you is incomplete or incorrect. Requests to amend your health information must be in writing. We can provide a form for you to use. We may deny your request and if we do, we will notify you in writing of the reason for the denial and your right to submit a statement disagreeing with the denial. 
• Request confidential communications. You have the right to ask us to communicate health information to you using alternative means or at alternative locations. Such requests must be in writing. We can provide a form for you to use. We will accommodate reasonable requests and will notify you if we are unable to agree to your request. 
• Receive an accounting of disclosures of your health information. You have the right to obtain a list of instances in which we have disclosed your health information except in certain instances. These instances include: disclosures for treatment, payment and health care operations; disclosures made to you; disclosures incident to a use or disclosure permitted or required by the Federal HIPAA Privacy Rule; disclosures authorized by you; disclosures to persons involved in your care or to disaster relief authorities; disclosures for national security and intelligence purposes; disclosures to correctional institutions or law enforcement officials; disclosures that are part of a limited data set; and disclosures occurring more than six years prior to the date of your request. Your request must be in writing. We can provide a form for you to use. The list will not include disclosures made prior to April 14, 2003, those made for treatment, payment, healthcare operations purposes (except as described below), certain disclosures required by law, and disclosures made to, or authorized by, you. After January 1, 2014 (or a later date as permitted by HIPAA), the list will include disclosures made for treatment, payment or healthcare operations using our electronic health record. The first disclosure list in a year is free; if you request additional lists in any year we may charge you a fee as permitted under HITECH.

WHO WILL FOLLOW THIS NOTICE

The entities that comprise “Everside Health” and that will abide by this notice include:

• Paladina Health, LLC
• Activate Healthcare, LLC
• Gateway Direct Primary Care JV, LLC
• Integrated Direct Primary Care JV, LLC
• Healthstat, Inc.
• Healthstat Wellness, Inc.
• Paladina Health Medical Group, PC
• Paladina Medical Group of New Jersey, PC
• Paladina Medical Group of California, Professional Corporation
• Activate Clinic P.C.
• Activate Healthcare, PC
• Paladina Medical Group of Maryland, PC (fna Brooks Activate Professional Corporation)
• Activate Clinic, PSC
• Activate Healthcare (Michigan), PC
• Activate Zinni, PC (fna Activate Newman PC)
• Activate Healthcare (Ohio), Inc.
• Activate Pennsylvania Clinics, PC
• West Virginia Health Clinics, PLLC
• Activate Healthcare Clinic, PC
• Activate Clinic, Professional Service Corporation

CHANGES TO THIS NOTICE 

We reserve the right to change this Notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. Unless otherwise required by law, the revised Notice will be effective on the new effective date of the Notice. The current Notice will be available on our website and in the reception area of all Everside Health™ locations. 

COMPLAINTS 

If you have questions, want more information, or want to report a problem about the handling of your health information, please send us an email to our Privacy Officer at Compliance@Eversidehealth.com or call 1-866-808-6005. You may also file a complaint with the U.S. Secretary of Health and Human Services. The privacy officer can give you information about filing a complaint. If you complain, we will not reduce your level of service because of it or retaliate against you.

Rights

Each participant treated has the right to:

• Be treated with respect, consideration, and dignity.
• Be free from any act of discrimination or reprisal.
• Be given verbal and written notice of rights and responsibilities in a language and manner that ensures the patient, the representative or surrogate understands.
• Voice complaints or grievances regarding treatment or care that is (or fails to be) furnished.
• Be fully informed about a treatment or procedure and the expected outcome before it is performed.
• Personal privacy.
• Receive care in a safe setting by competent and appropriately qualified personnel.
• Be free from all forms of abuse or harassment.
• Ask for a chaperone to be with you during exams, tests or procedures.
• Obtain information on the health center’s policy on patient’s advanced directives.
• Understand the services, fees and payment policies of the center.
• Be given the name of attending physicians, the names of all other physicians directly assisting in their care, and the names and functions of other healthcare personnel having direct contact with the patient.
• Be provided information on the credentials of the healthcare professionals at the health center.
• Have records pertaining to their medical care treated as confidential and receive a copy of the Everside Notice of Privacy Practices at anytime.
• Expect emergency procedures to be implemented without necessary delay.
• Expect the absence of clinically unnecessary diagnostic or therapeutic procedures.
• The expedient and professional transfer to another facility when medically necessary and to have the responsible person and the facility that the patient is transferred to notified prior to transfer.
• Treatment that is consistent with clinical impression or working diagnosis.
• Good quality care and high professional standards that are continually maintained and reviewed.
• Full information in layman’s terms concerning appropriate and timely diagnosis, treatment, and preventive measures; if it is not medically advisable to provide this information to the patient, the information shall be given to the responsible person on his/her behalf.
• Accessible and available health services; information on after-hour and emergency care. Hours and availability may vary by location.
• Receive information from the healthcare provider sufficient to provide informed consent or refuse care prior to the start of a procedure.
• To be provided, to the extent known, with information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
• Be advised of participation in a medical care research program or donor program; the patient shall give informed consent prior to participation in such a program; a patient may also refuse to continue in a program to which the patient previously provided their informed consent to participation.
• Receive appropriate and timely follow-up information of abnormal findings and tests.
• Receive appropriate and timely referrals and consultation, as applicable and medically necessary.
• Receive information regarding “continuity of care” as required by state law. Healthcare providers may change during your membership and care.
• Refuse drugs or procedures and have a physician explain the medical consequences of the drugs or procedures.
• Appropriate specialty consultative services made available by prior arrangement.
• Medical and nursing services without discrimination based upon age, race, color, religion, sex, sexual orientation, gender identity, national origin, handicap, disability, or source of payment.
• Have access to disability access tools where required and an interpreter whenever possible.
• Be provided with, upon written request, access to all information contained in their medical record.
• Accurate information regarding the competence and capabilities of the organization.
• Appropriate information regarding the absence of malpractice insurance coverage, if the situation exists.
• Health services provided are consistent with current professional knowledge.

Responsibilities

Each participant treated has the responsibility to:

• Keep your appointment and notify the health center if you are unable to keep
  your appointment.
• Read and understand all consents you sign or verbally provide. Please ask questions for clarification before providing your consent.
• Be accurate and complete, in giving your medical history including allergies and sensitivities and current health status including any medications taken (over the counter, prescription and dietary supplements.
• Report changes in your health.
• Let us know when you are having pain or when your pain is not being managed.
• Carry identification with you.
• Let us know if you do not understand any part of your treatment. Ask questions and take part
  in your healthcare decisions.
• Give us a copy of your advance directive.
• Follow the treatment plan established by the treating healthcare provider, including instructions of nurses and other healthcare professionals.
• Treat staff and other patients with respect. Any verbal or physical behavior that causes health
  center staff, patients, families, or visitors to feel threatened, uncomfortable or embarrassed
  is unacceptable. Disruptive, unruly, abusive, threatening, and non-compliant conduct may
  constitute grounds for immediate termination of membership.
• Be considerate in language and conduct, including being mindful of noise levels, privacy and
  number of visitors/guests.
• Do not take pictures, videos or recordings without permission from Everside staff.
• Regard all patient medical information as confidential.
• Respect the health center’s property and equipment.
• Inform staff about any advance directive that you have in place or provide us with a copy.
• Provide full cooperation with instructions given by healthcare providers, and take
  responsibility for the consequences of refusing care or not following instructions.
• Provide the health center staff with all medical information that may have a direct effect on
  the healthcare provider at the center.
• Provide the health center with all information regarding third-party insurance coverage.
• Fulfill financial responsibility, for all services received, as determined by the patient’s insurance carrier.
• Pay your financial obligations promptly; if there is a hardship, let us know as soon as possible
  so we may provide assistance.
• Immediately report any concerning or unethical Center or healthcare provider conduct. Reports may be made to reports@lighthouse-services.com or tell free 844-280-0005 or patient grievances may be shared with Member Services at
  memberservices@eversidehealth.com or toll free 866-808-6005.

Looking for the Patient's Rights in Spanish? Download here.

Introduction
We at Everside Health, LLC. (along with its affiliates, “Everside,” Company,” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.eversidehealth.com or download any application of ours (collectively, such website and applications shall be referred to herein as our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In e-mail, text and other electronic messages between you and this Website.
• Social Media sites connected to the Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by the Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time without notice. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at compliance@eversidehealth.com

Visitors Outside the United States
Our Website is not intended for visitors located in the European Union, as the Company is a U.S.A. entity providing services in the U.S.A.  Any personal information collected about EU visitors through the Website is processed in the United States by us or by a party acting on our behalf. When you provide personal information to us through the Website, you consent to the processing of your data in the United States.

Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the Website collects that is defined as personal or personally identifiable information under applicable law (“personal information”);
• That is about you but individually does not identify you; and/or
• About your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

• Directly from you when you provide it to us; and
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us. The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided on our “get in touch,” “blog,” or other interactive pages.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• The Website may offer you the ability to use social media services (collectively, “Social Media”) in conjunction with the Website. When you access the Website through your Facebook or other Social Media account, we may, depending on your privacy settings, have access to information that you have provided to the Social Media platform. We may use this information for the purposes described in this Privacy Policy or at the time the information was collected.
• Note: the patient portal is governed by separate Terms of Use and Privacy Policy, accessible on the patient portal.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of the Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

By way of further explanation, the Company has collected the following categories of personal information from consumers within the last twelve (12) months from this Website (note a special notice applies to job applicants, which can be found when application is made):

For purposes of the California Consumer Privacy Act (CCPA), personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

In all cases, personal information shall be limited to within the scope of applicable privacy law.  Please consult our Notice of Privacy Practices regarding our use and disclosure of protected health information.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you and to improve the same.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Website or any products or services we offer.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.
• Track Website visitor statistics for our own marketing purposes.

We retain information as long as it is necessary and relevant for our operations. In addition, we retain personal information to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use, and other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose (and have done so in regards to all categories listed above within the past twelve (12) months) personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business and/or advance your services (ex. internet service provider, security consultants, data analytics, operating systems and platforms, etc.).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use or other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.

To the extent any of the disclosures above might contain any de-identified health information which nevertheless qualifies as “personal information” under the CCPA, we de-identify any such information before disclosure in accordance with HIPAA safe harbor procedures.

We do not sell or otherwise share your personal information (including any de-identified health information that qualifies as such under the CCPA) with third parties.

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Contact from the Company. By accessing our Website, you consent to our contacting you regarding promotional matters.  If you do not wish to have your contact information used by the Company to promote our products or services, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information the Company may communicate related to transactional or legal matters. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Linked Websites
The Website may contain links to third-party websites and services with which we have no affiliation. A link to any third-party site does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a linked site, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your Rights and Choices (“Rights”)
Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

1. The categories of personal information we collected about you.
2. The categories of sources for the personal information we collected about you.
3. Our business or commercial purpose for collecting or selling that personal information.
4. The categories of third parties with whom we share that personal information.
5. The specific pieces of personal information we collected about you (also called a data portability request).
6. If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: (A) sales, identifying the personal information categories that each category of recipient purchased; and (B) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

As of January 1, 2023, California residents have additional rights:

1. The right to correct inaccurate personal information that the Company has about you; and
2. The right to limit the use and disclosure of sensitive personal information the Company has collected about you.

Deletion Request Rights
You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.) or as otherwise required or permitted by applicable law.
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 866-808-6005.
• Visiting https://www.eversidehealth.com/contact/
• Written communication directed to: compliance@eversidehealth.com or Privacy Officer, 1400 Wewatta Street, Suite 350 Denver, Colorado 80202

Only you, or a person registered with the California Secretary of State (regarding CA residents) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.  We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format
We endeavor to confirm receipt within ten (10) business days and further respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days (90 total)), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically such information can be provided through CSV or other similar formatting.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We are not required to search for personal information in every instance, including in the following situations:

• We do not maintain the personal information in a searchable or reasonably accessible format;
• We maintain the personal information solely for legal or compliance purposes;
• We do not sell the personal information and do not use it for any commercial purpose;
• As otherwise permitted by applicable law.

Non-Discrimination
We will not discriminate against you for exercising any of your Rights. Unless permitted by applicable law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA to CA residents (or as other applicable law may permit to other residents) that can result in different prices, rates, or quality levels.  We currently do not offer any incentive program.

California’s “Shine the Light”
CA Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to compliance@eversidehealth.com or Privacy Officer, 1400 Wewatta Street, Suite 350 Denver, Colorado 80202.

California Do Not Track Disclosures
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to digital services that a visitor does not want to have his/her online activity tracked. If a digital service that responds to a particular DNT signal receives the DNT signal, the browser can block that digital service from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, we and many other digital service operators do not respond to DNT signals.

Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: compliance@eversidehealth.com or Privacy Officer, 1400 Wewatta Street, Suite 350 Denver, Colorado 80202.

Please read this disclaimer carefully before using the translation.

Everside Health has added a translation feature powered by Google Translate to assist people in understanding information on our website in a variety of foreign languages. Please be aware that Google Translate, a free third party service which Everside Health does not control, provides automated computer translations that may not give you an exact translation all the time.

The content of this site originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. By choosing a language from the Google Translate menu, the user accepts the legal implications of any shortcomings or differences in the translation.

While Google’s translation service uses state-of-the-art technology, it does so without the intervention of human translators. Thus, the translations provided as part of the service are only an approximation of the website’s original content. You should not rely on Google™ Translate to provide an exact translation of the website. All text may not be translated correctly and some portions of the website may not be translated at all. Some files and other items cannot be translated, including but not limited to, video content, graphical buttons, drop down menus, graphics, and photos. In addition, some applications and/or services may not work as expected when translated.

Everside Health has no control over the nature, content, and availability of the service, and accordingly, cannot guarantee the accuracy, reliability, or timeliness of the translation. Everside Health shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy, reliability or timeliness of any such information, or damages arising from or in connection with use of the Google™ Translate Service.

Policy Summary and Scope

At Everside Health (“Everside” or “Company”)) we seek to treat all teammates fairly and create a diverse and inclusive environment. We respect human and labor rights standards, through compliance with all applicable laws and our commitment to the principles of the Universal Declaration of Human Rights. Additionally, Everside’s practices align with the United Nations Global Compact (“UNGC”) principles and International Labour Organization (“ILO”) conventions. This includes prohibitions against discrimination, employing underage children, slavery, human trafficking, forced labor and any form of physical punishment or abuse. This policy applies to all Everside teammates and contractors acting on behalf of the Company.

Statement

Everside’s Code of Conduct and practices are aligned with the values in the UNGC and stress our commitment to human and labor rights. We are committed to fair, ethical and responsible business practices, as we engage with our teammates, consumers, customers, vendors and patients.

Privacy

Everside recognizes the importance of privacy and security in an individual’s life, including data privacy. As such, Everside has a privacy program in place to ensure the safe keeping and security of patient’s and individual’s data.

Diversity and Inclusion

In order for Everside to provide exceptional healthcare and occupational services, we recognize that it requires the best talent. As such, we take great efforts to focus on our diversity and inclusion especially around recruitment, development, engagement, and outreach. It is always our goal to attract and retain professionals with the diverse set of expertise our clients and company require in order to be successful.

Prohibition on Discrimination

We are committed to an inclusive workplace environment free from acts of discrimination and harassment and strive to make all employment decisions based on job-related qualifications without regard to race, color, sex, gender identity or expression, sexual orientation, age, disability, medical condition, physical appearance, marital status, national origin, ancestry, alienage or citizenship status, pregnancy, ethnicity, religion/creed, disability, genetic information, military or veteran status, marital or familial status, or any other category protected by applicable law (“protected characteristics”).

Living Wage

We comply with local minimum wage laws. We use market and industry standards to offer living wages where no wage law is in existence.

Prohibition on Child Labor

We abide by local child labor laws and do not use or condone child labor in any circumstance.

Anti-Slavery and Human Trafficking

We do not use forced or compulsory labor. All employment is voluntary. Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labor, and human trafficking, all of which have in common the deprivation of a person’s liberty by another for personal or commercial gain. Everside has a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and client relationships.

Oversight

This policy statement will be reviewed and overseen for effective implementation, continuous improvements and monitoring by stakeholders in Human Resources, Legal/Compliance, and other interested parties.

Communication and Training

All teammates are expected to comply with this Human Rights and Labor Standards Statement. In furtherance of this, this written policy statement shall be made available to all teammates and/or training on a number of human rights and labor related issues may be created to include equal employment opportunity, anti-harassment, Code of Conduct compliance, anti-corruption, and privacy as determined to be necessary.

Reporting

Teammates may report any concerns related to known or suspected violations to this policy through the regular procedures established by Everside Compliance Department, contacting their supervisors or by emailing/calling the Compliance Hotline (reports@lighthouse-services.com or toll free at 844-280-0005). The Compliance Hotline is managed by a third-and is available to all teammates and contractors to report business conduct that is suspicious, illegal, unethical, or in any manner does not conform to the behaviors described in the Company’s Code of Conduct, P&Ps or otherwise violates applicable laws. Concerns may also be reported to Compliance@eversidehealth.com.

Related documents

• Code of Conduct
• Notice of Non-Discrimination
• Requirement to Report Compliance and Ethics Violations Policy

The Services are provided to you by Everside Health, LLC on behalf of itself and the clinics operated or managed by Everside Health, LLC (collectively, “Everside Health”). By using our website or any of the information, products, and services provided by Everside Health on any other media pursuant to these Terms of Use (collectively, the “Services”), you are agreeing to these Terms of Use (these “Terms”). Please read these Terms carefully.

Other than interactions with your physician, the health information included in the Services is provided by Everside Health solely for informational purposes. It does not constitute medical advice and is not intended to be a substitute for proper medical care provided by a physician. Everside Health assumes no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information supplied by the Services. Always consult with your doctor for appropriate examinations, treatment, testing, and care recommendations. Do not rely on information on the Services as a tool for self-diagnosis.

Everside Health takes your privacy and the privacy of all of our patients very seriously. Typically, you do not have the right to access another adult patient’s records, including the records of your spouse, friend or relative. If you are using the Services to review another patient’s records, please make sure you have the legal authority to proceed. Everside Health must have written documentation from the patient or a court of law that you may access their records. Do not proceed if you are unaware of your right to access another patient’s records. If you have any questions, please contact Everside Health at 866-808-6005.

While using the Services, you may access or link to certain non-Everside Health websites or content. Everside Health neither reviews, controls, nor endorses any non-Everside Health websites or content and is not responsible for their content and accuracy. This non-Everside Health website or content is the sole responsibility of the entity that makes it available.

THE INFORMATION YOU FIND ON THE SERVICES IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. TO THE EXTENT PERMITTED BY LAW, EVERSIDE HEALTH AND ITS AFFILIATES, EMPLOYEES, OFFICERS, MEMBERS, BOARD OF DIRECTORS, SHAREHOLDERS, AND LICENSORS DISCLAIM ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT IN RELATION TO INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICES.
IN NO EVENT WILL EVERSIDE HEALTH, OR ITS AFFILIATES, EMPLOYEES, OFFICERS, MEMBERS, BOARD OF DIRECTORS. SHAREHOLDERS, AND LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THE SERVICES, ANY WEBSITES LINKED TO FROM THE SERVICES OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If your use of the Services or any website linked to from the Services results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Privacy
Privacy Please review our Online Privacy Policy, located at www.eversidehealth.com/privacy-policy for an explanation of our privacy practices. For more information regarding how Everside Health protects the privacy of patients’ protected health information (PHI) under the HIPAA Privacy Rule, please see our Notice of Privacy Practices located at www.eversidehealth.com/notice-of-privacy.

Everside Health Account
Certain of our Services may only be accessible to users who have registered for a Everside Health online account. You are responsible for all actions taken under your online account and for maintaining the confidentiality of your online account and password. Do not interfere with our Services or access them in a manner other than as prescribed by us.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Your Content
Some of our Services allow you to submit content. All postings, messages, text, files, images, graphics, photos, audio clips, sounds, video or other materials (the “Content”) posted on, transmitted through or otherwise submitted, are the sole responsibility of the person from whom such Content originated. You are entirely responsible for all Content that you post, email or otherwise make available through the Services. For all Content provided by you, you agree to indemnify Everside Health, as provided below.

By uploading or otherwise posting any Content on the Services, you represent and warrant: (i) you own or otherwise have all necessary rights, including but not limited to copyrights, to the content you provide and the rights to use it as provided in this Terms; (ii) all information you provide is true, accurate, current and complete, and does not violate these Terms and (iii) the content will not cause injury to any person or entity.

You agree not to upload, transmit, distribute or otherwise publish in or on the Services any Content which is:
off topic, personal attacks, libelous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy;
an infringement of the intellectual property rights, including, but not limited to, copyrights and trademarks, of any person or entity;
illegal in any way or which advocates illegal activity; and/or
an advertisement for or solicitation of funds, goods or services.
You agree not to impersonate anyone else or pass yourself off as someone else.

Indemnification
You agree to indemnify, defend, and hold harmless Everside Health and its affiliates, employees, officers, members, board of directors, agents, shareholders, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions, or any activity related to use of the Services (including negligent or wrongful conduct) by you or any other person accessing the Services using your account.

Termination
Everside Health may, in its sole discretion, terminate or suspend your access to all or any part of the Services, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the provisions relating to copyright, disclaimers, indemnity, limitations of liabilities and jurisdiction set forth in this agreement shall survive any such termination.

Jurisdiction
The Services are controlled and operated by Everside Health, LLC from its corporate office in Denver, Colorado. Everside Health does not represent or warrant that the Services are appropriate or available for use outside of the United States. If you choose to access the Services from outside of the United States, you do so at your own risk and are responsible for compliance with any and all local laws.

This agreement shall be governed by and construed in accordance with the laws of the State of Colorado as it is applied to agreements entered into and performed within that State. Any action brought to enforce this agreement or matters related to the Services shall be brought in either the State or Federal Courts of Colorado. If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Everside Health concerning your use of the Services.

Forward-Looking Statements
This website contains express or implied forward-looking statements, which are based on current expectations of management. These statements relate to, among other things, our expectations regarding management’s plans, objectives, and strategies. These statements are neither promises nor guarantees, but are subject to a variety of risks and uncertainties, many of which are beyond our control, and which could cause actual results to differ materially from those contemplated in these forward-looking statements. Everside assumes no obligation to update any forward-looking statements appearing on this website in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.

Updates
Everside may make improvements and/or changes to this website at any time. Although we attempt to periodically update information on this website, the information, materials and services provided on or through this website may occasionally be inaccurate, incomplete or out of date. Everside does not have a duty to update information contained in this website, and Everside will not be liable for any failure to update such information. We make no representation as to the completeness, accuracy or currentness of any information on this website, and we undertake no obligation to update or revise the information contained on this website, whether as a result of new information, future events or circumstances or otherwise. It is your responsibility to verify any information contained in this website before relying upon it.

Links
This website may contain links to websites operated by other parties. The linked sites are not under the control of Everside, and Everside is not responsible for the content available on any other Internet sites linked to this website. Such links do not imply Everside’s endorsement of material on any other site, and Everside disclaims all liability with regard to your access to such linked websites. Everside provides links to other Internet sites as a convenience to users, and access to any other Internet sites linked to this website is at your own risk.

Everside Health reserves the right to change these Terms at any time without notice.

Everside Health Terms and Conditions

Last Updated: February 28, 2023

These Everside Health Services Terms and Conditions (the “Agreement”) supplement the Membership Agreement.  Please read this Agreement carefully and completely before using www.eversidehealth.com  (the “Site”) or any services or goods provided through or in connection with the Site or by Everside Health or one of its subsidiaries or affiliates (collectively “Everside Health”).  By tapping or clicking “I agree,” “I accept” or any other similar button or box with respect to this Agreement, or by using the Site, you expressly agree to be bound by this Agreement, by and between you and Everside Health, which incorporates by this reference any additional terms and conditions posted by Everside Health through the Site, or otherwise made available to you by Everside Health. The information and resources contained on and accessible through the Site are made available by Everside Health and its suppliers and vendors, and other third parties, in each case subject to your agreement to the terms and conditions of this Agreement.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.  BY USING THE SITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT. IF YOU ARE ACCESSING OR USING THE SITE ON BEHALF OF, OR FOR THE BENEFIT OF, ANY OTHER PERSON (A “BENEFICIARY”), YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH BENEFICIARY TO THIS AGREEMENT; IF YOU DO NOT HAVE SUCH LEGAL AUTHORITY, SUCH BENEFICIARY WILL NOT ACCESS, USE OR OTHERWISE BENEFIT FROM THE SITE. 

References to “you” and “your” in this Agreement will refer to both the individual using the Site and any such Beneficiary.  We may update this Agreement at any time, and may notify you of such updates by any reasonable means, including by posting the updated Agreement to the Site. Any changes in updating this Agreement will not apply to any dispute between you and us arising prior to the date on which we posted the updated Agreement, or otherwise notified you of such updated Agreement. The “Last Updated” legend above indicates when this Agreement was last changed. YOU AGREE TO PERIODICALLY REVIEW THIS PAGE TO DETERMINE IF THIS AGREEMENT HAS BEEN UPDATED. YOUR CONTINUED USE OF THE SITE FOLLOWING ANY UPDATES TO THIS AGREEMENT SHALL CONSTITUTE NOTICE AND ACCEPTANCE OF THE UPDATED AGREEMENT.

Eligibility for Medical Treatment

If you enter into any other agreement with Everside Health including, but not limited to, a treatment relationship with a provider, then this Agreement is in addition to the terms of such other agreement. Accessing or using the Site or entering into this Agreement does not guarantee that you are eligible to receive treatment or obligate Everside Health to provide any service to you or enter into any other agreement with you. We reserve the right, in our sole discretion, to determine whether and to what extent you are eligible to receive any of our services. If, in our sole discretion, you are ineligible to receive treatment, Everside Health may (but have no obligation to) refer you to another provider.

Healthcare Services

Through Everside Health centers and this Site, you may have access to medical treatment, diagnosis, care, or advice services from healthcare providers (the “Healthcare Services”).  Resale of products or services, including any prescriptions received in connection with a treatment plan provided in connection with the Healthcare Services is specifically prohibited. We reserve the right to refuse to provide treatment to you if it reasonably appears to us that you have not provided us with accurate information or you intend to resell any prescriptions received. We do not accept any responsibility for the accuracy, reliability, or completeness of any information you provide to us.

Verification of information may be required prior to providing your treatment plan. Price, availability of any service, and any other information, descriptions or images available through the Site regarding any products or services, are subject to change without notice.

By submitting any information through the Site in connection with receiving the Healthcare Services, you grant to us the right to provide such information to third parties for purposes of facilitating such Healthcare Services. Verification of information may be required prior to the acknowledgment or completion of any transaction. Further terms and conditions related to transactions in connection with the Site or the Healthcare Services may apply.

Dispute Resolution

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU, ON THE ONE HAND, AND EVERSIDE HEALTH OR ITS SUPPLIERS OR VENDORS, ON THE OTHER HAND, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT EVERSIDE HEALTH AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (currently available here), as amended by this Agreement. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. If you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Everside Health will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief, or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.

With the exception of any of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions, if a court decides that any part of this Dispute Resolution provision is invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply. If a court decides that any aspect of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions is invalid or unenforceable, then the entirety of this Dispute Resolution provision shall be null and void. The remainder of the Agreement will continue to apply and be unaffected by this severability provision.

Governing Law

This Agreement, your use of the Site, all transactions through the Site, and all related matters, regardless of your location, are governed solely by, and construed solely in accordance with, the laws of the United States (including federal arbitration law) and the State of Delaware, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws. This Agreement will not be governed by the U.N. Convention on Contracts for the International Sale of Goods.

Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. While the provision of health care services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth. Telehealth services are not a substitute for in-person health care in all cases. In order to use this service, you will be required to review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”).

Certain telehealth services are currently only available to individuals located in certain states. Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements. In some cases, a telehealth visit may not be the most appropriate way for you to provide information to, communicate with, or seek medical care and treatment from a healthcare provider. For example, certain medical conditions may require an in-person examination. In such a case, you may receive notification that you will be unable to use telehealth services for the particular issue you submitted.

If the medical office of your Everside Health™ physician is located in a state shown below, the Membership Agreement is subject to the provisions applying to that state. 

WASHINGTON STATE

Everside Health may terminate the Membership Agreement in those situations specifically allowed under Washington State law.  Everside Health is a direct patient-provider practice as defined under Washington law.

• In 2007, the Washington Legislature passed a law to promote access to medical care for all citizens and to encourage innovative arrangements between patients and providers to help provide all citizens with a medical home.
• A direct patient-provider practice, like Everside Health is an arrangement in which patients enter into a direct relationship with medical practitioners for a fixed amount to be paid directly to the healthcare provider for primary care services.

In the event you have any questions regarding direct patient-provider practices in the State of Washington, you may direct your questions to the following:

Consumer Advocacy/SHIBA
Office of the Insurance Commissioner
P.O. Box 40256
Olympia, WA 98504-0256
Toll free: 1-800-562-6900
Olympia: 360-725-7080
Fax: 360-586-2018
TDD: 360-586-0241
Email: cap@oic.wa.gov

Medical Assistance: At this time, Everside Health is unable to provide services to individuals who receive medical assistance and/or participate in medical care programs administered by the Washington Department of Social and Health Services. By signing the Membership Agreement, you acknowledge that you have read this document and that you do not currently receive medical assistance and/or participate in medical care programs administered by the Washington Department of Social and Health Services.

• Washington State has a number of programs dedicated to providing health care coverage to low income residents. The largest single source for this coverage is Medicaid, which offers complete major medical coverage. There are also other programs that offer more limited benefits. Examples of health care coverage options include Healthy Options and Washington Apple Health for Kids. If you are not sure if you receive medical assistance, you may call the Washington Department of Social and Health Services at 1-800-562-3022.

If you receive medical assistance or participate in medical care programs administered by the Washington Department of Social and Health Services during the term of the Membership Agreement, you will immediately notify Everside Healh in-person at the clinic or by calling Member Services at 1-866-808-6005.

You understand that in the event you receive medical assistance or participate in medical care programs, your Membership Agreement will automatically terminate.

*****************************

If any term, provision, covenant or condition of these Everside Health™ Terms and Conditions is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions will remain in full force and effect and will in no way be affected, impaired or invalidated.
Email: MemberServices@eversidehealth.com
Phone: 1-866-808-6005
Mail: Everside Health
Attn: Member Services
1400 Wewatta Street, Suite 350
Denver, CO 80202

Each participant treated has the right to:

• Be treated with respect, consideration, and dignity.
• Be free from any act of discrimination or reprisal.
• Be given verbal and written notice of rights and responsibilities in a language and manner that ensures the patient, the representative or surrogate understands.
• Voice complaints or grievances regarding treatment or care that is (or fails to be) furnished.
• Be fully informed about a treatment or procedure and the expected outcome before it is performed.
• Personal privacy.
• Receive care in a safe setting by competent and appropriately qualified personnel.
• Be free from all forms of abuse or harassment.
• Ask for a chaperone to be with you during exams, tests or procedures.
• Obtain information on the health center’s policy on patient’s advanced directives.
• Understand the services, fees and payment policies of the center.
• Be given the name of attending physicians, the names of all other physicians directly assisting in their care, and the names and functions of other healthcare personnel having direct contact with the patient.
• Be provided information on the credentials of the healthcare professionals at the health center.
• Have records pertaining to their medical care treated as confidential and receive a copy of the Everside Notice of Privacy Practices at anytime.
• Expect emergency procedures to be implemented without necessary delay.
• Expect the absence of clinically unnecessary diagnostic or therapeutic procedures.
• The expedient and professional transfer to another facility when medically necessary and to have the responsible person and the facility that the patient is transferred to notified prior to transfer.
• Treatment that is consistent with clinical impression or working diagnosis.
• Good quality care and high professional standards that are continually maintained and reviewed.
• Full information in layman’s terms concerning appropriate and timely diagnosis, treatment, and preventive measures; if it is not medically advisable to provide this information to the patient, the information shall be given to the responsible person on his/her behalf.
• Accessible and available health services; information on after-hour and emergency care. Hours and availability may vary by location.
• Receive information from the healthcare provider sufficient to provide informed consent or refuse care prior to the start of a procedure.
• To be provided, to the extent known, with information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
• Be advised of participation in a medical care research program or donor program; the patient shall give informed consent prior to participation in such a program; a patient may also refuse to continue in a program to which the patient previously provided their informed consent to participation.
• Receive appropriate and timely follow-up information of abnormal findings and tests.
• Receive appropriate and timely referrals and consultation, as applicable and medically necessary.
• Receive information regarding “continuity of care” as required by state law. Healthcare providers may change during your membership and care.
• Refuse drugs or procedures and have a physician explain the medical consequences of the drugs or procedures.
• Appropriate specialty consultative services made available by prior arrangement.
• Medical and nursing services without discrimination based upon age, race, color, religion, sex, sexual orientation, gender identity, national origin, handicap, disability, or source of payment.
• Have access to disability access tools where required and an interpreter whenever possible.
• Be provided with, upon written request, access to all information contained in their medical record.
• Accurate information regarding the competence and capabilities of the organization.
• Appropriate information regarding the absence of malpractice insurance coverage, if the situation exists.
• Health services provided are consistent with current professional knowledge.

Responsibilities

Each participant treated has the responsibility to:

• Keep your appointment and notify the health center if you are unable to keep your appointment.
• Read and understand all consents you sign or verbally provide. Please ask questions for clarification before providing your consent.
• Be accurate and complete, in giving your medical history including allergies and sensitivities and current health status including any medications taken (over the counter, prescription and dietary supplements.
• Report changes in your health.
• Let us know when you are having pain or when your pain is not being managed.
• Carry identification with you.
• Let us know if you do not understand any part of your treatment. Ask questions and take part in your healthcare decisions.
• Give us a copy of your advance directive.
• Follow the treatment plan established by the treating healthcare provider, including instructions of nurses and other healthcare professionals.
• Treat staff and other patients with respect. Any verbal or physical behavior that causes health center staff, patients, families, or visitors to feel threatened, uncomfortable or embarrassed is unacceptable. Disruptive, unruly, abusive, threatening, and non-compliant conduct may constitute grounds for immediate termination of membership.
• Be considerate in language and conduct, including being mindful of noise levels, privacy and number of visitors/guests.
• Do not take pictures, videos or recordings without permission from Everside staff.
• Regard all patient medical information as confidential.
• Respect the health center’s property and equipment.
• Inform staff about any advance directive that you have in place or provide us with a copy.
• Provide full cooperation with instructions given by healthcare providers, and take responsibility for the consequences of refusing care or not following instructions.
• Provide the health center staff with all medical information that may have a direct effect on the healthcare provider at the center.
• Provide the health center with all information regarding third-party insurance coverage.
• Fulfill financial responsibility, for all services received, as determined by the patient’s insurance carrier.
• Pay your financial obligations promptly; if there is a hardship, let us know as soon as possible so we may provide assistance.
• Immediately report any concerning or unethical Center or healthcare provider conduct. Reports may be made to reports@lighthouse-services.com or tell free 844-280-0005 or patient grievances may be shared with Member Services at memberservices@eversidehealth.com or toll free 866-808-6005.

Looking for the Patient’s Rights in Spanish? Download here.

The California Consumer Privacy Act (“CCPA” or “Act”) grants California residents (“you”) certain privacy rights in their personal information. Effective January 1, 2023, the CCPA applies to the personal information a business collects from job applicants, employees/teammates, owners, directors, officers or independent contractors of the business. This Privacy Notice only applies to residents of the State of California.

The CCPA requires a business that collects personal information from California residents to disclose at or before the point of collection, the categories of personal information to be collected, the purposes for which that information is to be collected or used, whether that information is sold or shared for behavioral purposes, and the length of time a business intends to retain that information. If sensitive personal information is to be collected, the Act requires a business to disclose the purposes for which it is collected or used and whether such information is sold or shared.

This Privacy Notice provided by Everside Health, hereinafter referred to as “Company,” is intended to meet these requirements. The CCPA defines various terms used in this Privacy Notice such as: consumer, sale, share, cross-context behavioral advertising and the definitions of those terms are incorporated herein.

If you are a job applicant or independent contractor, additional information about your rights under the CCPA can be found within the Company’s Online Privacy Policy link.  Additional information for Company teammates and workforce about your CCPA rights can be found in our California Privacy Rights Statement on the Company’s intranet Online Privacy and more information may be on the internal Compliance Hub.

Personal Information

The CCPA defines personal information as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. The CCPA also has recognized a category personal information called “sensitive personal information” which is listed in the chart below.

Personal information under the CCPA, however, does not include:

• Deidentified or aggregated consumer information.
• Publicly available information from federal, state or local government records, or information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, or from widely distributed media, or made available by a person to whom the

consumer has disclosed the information without restricting the information to a specific audience. Personal information also does not include lawfully obtained, truthful information that is a matter of public concern.

The CCPA further excludes certain types of information from its definition of personal information:

• Medical or health information covered by the Health Insurance and Portability and Accountability Act of 1966 (“HIPAA”) and the California Confidentiality of Medical Information Act (“CMIA”) and certain types of clinical trial or biomedical research study data.
• Personal information covered by certain specific privacy laws such as the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”), or California Financial Information Privacy Act (“FIPA”) and the Driver’s Privacy Protection Act of 1994.

The chart immediately below identifies categories or examples of personal information and sensitive personal information covered by the CCPA some of which we collect:

Business Purposes For Which Your Information Will Be Used

Please note:

1. We do not and will not sell your personal information.
   1. We will not share your personal information with third parties for cross-context behavioral advertising purposes.
   1. We will not use your personal information to make any automated decisions affecting you.

We will use and process any personal information we receive to:

• To evaluate your eligibility or suitability for any type of engagement or association with the Company, or your eligibility or suitability for employment, partnership or any continuation thereof, including but not limited to confirming employment, educational and military histories when applicable, check references and make background checks;
  • To calculate your salary and any withholding for state or federal taxes, social security payments or any benefits offered or required by the Company;
  • To make salary payments, other payments, direct deposits or necessary calculations;
  • To evaluate and permit your participation in any retirement plan offered by the Company in which you are eligible to participate under the terms of that plan and to administer your participation in and payments made to or from any plan;
  • To administer our personnel policies and to assess risk management issues;
  • To evaluate or administer any type of benefits offered by the Company for which you or a family member may be eligible, and to pay and or dispute claims;
  • For possible inclusion in any affirmative action programs including programs for veterans or individuals with disabilities;
  • To track the use of vacation, sick days, disability or leave policies;
  • To notify a person you designate in the event of an emergency;
  • To comply with any legal obligation imposed upon us by law;
  • To provide legal advice or services you may request that we agree to provide;
  • To defend or prosecute a lawsuit, administrative proceeding, or any type of legal, regulatory or administrative claim, challenge or dispute which may include responding to discovery requests involving your information;
  • To negotiate, conduct due diligence, document, settle or close a deal, transaction, contract or legal dispute, including the issuance of opinions to third parties in connection with the foregoing;
  • To communicate with you or a related third party such as our insurer, any benefits or claims administrator or your agent, broker or a claim administrator about the status, developments or the outcome or our legal analysis of any claim or dispute;

• To comply with any legal demands or lawful orders issued in an administrative proceeding, by a tribunal or court of law such as subpoenas, warrants, or other legal process, or to comply with a regulatory obligation imposed by a governmental or regulatory agency or official, which could include meeting various compliance, screening, or recordkeeping requirements, anti-money laundering, financial and credit checks, fraud and crime prevention requirements, and which may require manual or automated checks of your personal information against various databases and lists;
  • To respond for requests for proposals (“RFPs”), to highlight your knowledge, background, experience for marketing purposes, for making pitches to clients, to respond to client inquires or questionnaires, or in business development and marketing efforts to attract new clients or business and/or to retain existing clients and business;
  • For any other lawful purpose necessary to further the legitimate interests of the Company;
  • To comply with federal, state or local laws and regulations including but limited to tax, civil rights and ERISA.
  • To meet or fulfill the reasons you provided us the information, including to process offerings or requests, complete transactions, to make payments or refunds, to provide necessary information and to prevent transaction fraud;
  • To help maintain the safety, security, and integrity of our websites, products, services, applications, databases, networks, and other technical assets;
  • Debug, identify, rectify, or mitigate errors or vulnerabilities in our website, systems, applications, technologies, hardware, software, servers or equipment;
  • To evaluate, confirm compliance with, and enforce the Company’s Policies & Procedures;
  • To evaluate, confirm compliance with and enforce outside counsel guidelines issued by our clients;
  • To audit, improve, develop, modify or support our websites, products and services, to update and maintain contact, visitor or email lists and for other internal purposes;

• To send invitations, announcements, and information about Company publications, programs, events, seminars, conferences, events, newsletters, publications, blogs social media feeds or to provide CLE or CE information.
  • To confirm an attorney’s licensure status, standing and admission to the bar of any state, jurisdiction, court of law or tribunal.
  • To respond to lawful requests for information through court orders, subpoenas, warrants and other legal process, obligations or governmental regulations;
  • To protect the operations of the Company, or the safety, security and privacy of the Company, our teammates and staff, our clients or third parties. This potentially includes sharing information with others for purposes of fraud protection, information security, and related matters;
  • To review, confirm and evaluate the identity of a person making a request concerning information in our possession.
  • To evaluate and resist malicious, deceptive, fraudulent or illegal actions directed at the Company or the information in our possession and to prosecute anyone responsible.
  • For any purpose related to any of the foregoing.

Categories of Third Parties With Whom We May Share Your Personal Data

We may share personal data received when necessary to administer background checks, our payroll, benefits or plans with vendors or other service providers with whom we contract to assist in the provision of those benefits or payments. This may require that we share your information with vendors like Workday, or others such as accountants, actuaries, insurers or third-party administrators or consultants used by an insurer, benefit provider, or vendors we retain to assist us when necessary to accomplish any of the purposes noted above. Information from the Company’s equipment or your use of the Company’s network, systems or equipment may be shared with vendors, who provide data and cybersecurity to the Company. When necessary information may be shared with court reporters, videographers, notaries, trial consultants, judges, courts, tribunals, arbitrators, lawyers and mediators involved in the resolution of a dispute. When relevant to our marketing and business development efforts, we may share your information with existing or potential clients.

We may also share your personal information with courts of law, law enforcement authorities, governmental officials or regulators, attorneys or other third parties when it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, or for purposes of an alternative dispute resolution process; to investigate or prosecute the

violation of any law or regulation, to recover our applications, software, hardware, equipment or assets, to comply with a subpoena or court order, legal process, or other legal requirement or when we believe in good faith that such disclosure is necessary to comply with the law, to prevent physical harm or financial loss, to investigate, prevent or take action concerning illegal activities, suspected fraud, threats to the Company, any of its teammates/workforce or our property; or as necessary in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity.

Data Retention

The length of time we retain information depends on the nature of the information and the context in which it was received. We strive to retain information in accordance with our record retention schedule. For employment related information such as resumes and job applications, for instance, our record retention schedule requires that we retain that information for seven years from the time of submission.

Questions

We welcome any questions about our privacy practices and this notice. If you have any questions, please contact the Company’s Privacy Officer, via email at Privacy@EversideHealth.com

NOTICE: a. The agreement does not constitute health insurance of the laws of this state. b. An uninsured patient that enters into an agreement may still be subject to tax penalties under the Patient Protection and Affordable Care Act, Public Law 11 111-148, for failing to obtain insurance. c. Patients insured by health insurance plans that are compliant with the Patient Protection and Affordable Care Act already have coverage for certain preventive care benefits at no cost to the patient. d. Payments made by a patient for services rendered under a physician agreement or dentist agreement may not count toward the patient’s health insurance deductibles and maximum out-of-pocket expenses. e. A patient is encouraged to consult with the patient’s health insurance plan before entering into the agreement and receiving care.

Everside Health is not an insurance company, and the guidelines and plan operation are not an insurance policy. Participation in Everside Health’s plan or a subscription to any documents should not be considered to be a health insurance policy. Regardless of whether you receive treatment for medical issues through Everside Health, you are always personally responsible for the payment of any additional medical expenses you may incur.

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided below. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.

Financial Interest Disclosure: Be advised that you may be referred to one or more of the Everside Health treating providers or health centers for services. Everside Health’s treating providers have a financial interest of receiving direct or indirect compensation for the rendering of professional  services for or on behalf of Everside Health.

Patient's Freedom of Choice: You are free to choose any provider or healthcare entity/organization you wish for obtaining services that may be ordered or requested for you by any of Everside Health’s treating providers. This choice, will be outside the Everside Health membership and may be affected by your restrictions imposed by your insurance plan. Your treating provider would be happy to discuss alternatives with you.  Potential sources of information concerning alternatives can also be obtained from the Yellow Pages, the internet, or the county medical association.  

Patient Complaints: The following addresses are provided for the filing of any complaints relevant to the above notices or services provided at an Everside Health California health center: Medical Board of California, 2005 Evergreen Street, Suite 1200, Sacramento, CA 95815; Osteopathic Medical Board of California, 1300 National Drive, Suite 150, Sacramento, CA 95834; Board of Chiropractic Examiners, 2525 Natomas Park Drive, Suite 260, Sacramento, CA 95833-2931; and Nursing Board of California, 1747 N Market Blvd, Sacramento, CA 95834.

NOTICE: This direct primary care agreement is not health insurance and is not a plan that provides health coverage for purposes of any federal mandate.  This direct primary care agreement only covers the primary health services described in this agreement.  It is recommended that you obtain health insurance to cover health care services not covered under this direct primary care agreement.  You are personally responsible for the payment of any additional health care expenses you may incur.

This agreement does not provide comprehensive health insurance coverage. It provides only the health care services specifically described.  You are responsible for any services as described in section ‘Billing and Insurance’.  You are encouraged to obtain and maintain insurance for services not provided by Everside Health.  Everside Health will not bill a health insurance issuer for services covered under this Membership Agreement. The Louisiana Board of Medical Examiners’ may be contacted at: https://www.lsbme.la.gov.

The fees charged in the agreement may not be reimbursed or apply towards a deductible under a health insurance policy with an insurer.

Without adequate insurance coverage in addition to this agreement, you may be subject to fines and penalties associated with the federal Affordable Care Act.

The Membership Agreement does not provide comprehensive health insurance coverage. It provides only the provision of primary care as specifically described in the Agreement.

Services

Services available to Washington State patients include:

• Primary and preventive Care (acute illness visits and treatments, basic vision screening, biometric screening, chronic condition management, comprehensive personal evaluation, coordination with other providers, depression and anxiety, fitness and nutrition coaching, health risk assessment, administration of immunizations and injections, lifestyle and risk-reduction coaching, pediatric visits, pre-op evaluations and clearance, routine adult physicals, sports physicals, women’s health)
• Procedures (asthma/pulmonary treatments, basic ENT procedures, basic wound care, dermatological procedures including mole removal, ingrown toenail removal, skin cyst removal, skin tag and wart removal, stitches, suture/staple removal)
• In-Office laboratory services (basic metabolic panel, glucose, hemoglobin A₁C, hemoglobin, lipid panel, microalbumin-creatinine ratio)
• Behavioral health (anxiety assessment and treatment, depression assessment and treatment, mental health medication management)
• Diagnostic testing and vital (blood pressure and vital signs, EKG, peak flow testing, spirometry)

Registration Fees and Payments

In Washington state, registration fees are waived and Everside Health cannot enter into payment relationships whereby a health plan is responsible for paying the monthly membership fee.

Termination

Washington state patients are entitled to receive a prompt refund of all unearned direct fees following Everside Health’s receipt of written notice of termination of the Membership Agreement.  The notice of termination becomes effective on the last day of the thirty-day transition of care.

So long as Everside Health provides the patient notice and opportunity to obtain care from another physician, Everside Health may discontinue care for direct patients if: (a) The patient fails to pay the membership fee under the terms required by the membership agreement; (b) the patient has performed an act that constitutes fraud; (c) the patient repeatedly fails to comply with the recommended treatment plan; (d) the patient is abusive and presents an emotional or physical danger to the staff or other patients of Everside Health; or (e) Everside Health discontinues operation as a direct practice.

Membership Fees and Fee Schedule

The membership fee and fee schedule for existing Washington state patients is not increased more than once annually and any change is announced in writing at least 60 days in advance.

Washington State Comprehensive Disclosure Statement

This agreement does not provide comprehensive health insurance coverage. It provides only the health care services specifically described. Individuals are encouraged to obtain and maintain insurance for services not provided by Everside Health. Everside Health will not bill an insurance carrier for services covered under the membership agreement.

The Washington Office of the Insurance Commissioner may be contacted at:
https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status,
via email at cap@oic.wa.gov, or Toll Free: 800-562-6900.