Everside App and Portal FAQ

To include an attachment with your message, just start a new message. Once you have sent a message, you can go within that message and click Attachment. From there, click Upload Files and you will be able to add a file. Accepted file types include images and documents (ex. DOCX, PDF, JPG, PNG). 

From your home screen, click on Appointments. On this screen you will see all your past appointments. Click on the date of any past appointments and from there you will see a button to View Appointment Notes. Click on that button to see any notes your Everside provider documented about your appointment.  

From your home screen, click on Health Records and then Lab Reports. You will be able to see any lab test results your Everside provider has ordered here.  

Your lab results will be published in your account within two days of Everside receiving the results from the external lab vendor. Once the labs have been added in your account, you will receive a push notification on your phone to alert you of new results. 

From your home screen, click on Health Records and then Immunizations. You will be able to see any immunizations administered by your Everside provider here.  

From your home screen, click on Health Records and then Prescriptions. You will be able to see your prescriptions listed here. You can also request medication refills from this screen.  

From your home screen, click on Health Records and then Prescriptions. You will be able to see your prescriptions listed here and you can also request medication refills from this screen. If on the app, you can also simply click on Prescriptions on your home screen. If on the web version of the patient portal, click on the Refill Prescriptions button.  

When you request a refill, you will be able to enter the pharmacy you would like to use for your refill request.  

We apologize if you are experiencing any technical difficulties. First, try to exit and re-join the appointment. If it is still not working, please message or call your provider to connect for your appointment.  

Yes, if you have access to more than one health center and / or provider you can make this change. You will see your current provider and health center listed on your home screen as well as your patient profile with an edit button. Click on edit and you will your options (if any) for other health centers and providers. 

From the home screen, click Schedule new appointment. From here, you can select the type of appointment you want. Once you select your appointment type, you can add any notes you want to share with your care team and press Continue. From there, you can select whether you want an in person, phone, or video visit and you will then be prompted to choose a date and time. If you do not see an appointment that works for you, please do not hesitate to call your health center directly. 

From the home screen, you will see your next upcoming appointment, along with a link to view all upcoming appointments that you have scheduled on the Appointments page. When you click on the appointment you need to update, you will see an option to cancel or reschedule. If you are having issues with this, please call your health center directly. 

From the home screen, click Schedule new appointment. From here, you can select the type of appointment you want. Once you select your appointment type, you can add any notes you want to share with your care team and press Continue. From there, you can select whether you want an in person, phone, or video visit and you will then be prompted to choose a date and time. On this screen you will also see filter dropdowns to select from any health centers and providers that are available to you.  

While you can manage information such as address and primary clinic/provider for your entire household, we recommend all adults in the household have their own account. 

You have to call for an appointment, unfortunately this feature is not yet available to schedule under the minor’s account.  

You have to call to speak with a provider, unfortunately this feature is not yet available to message under the minor’s account.  

From the log-in page (members.eversidehealth.com) click the Forgot Password button below the sign in form. From here, input the email address associated with your account and you can send yourself an email to reset your password. Still having issues? Contact the Member Services team at 866-808-6005.  

From the home screen, click on My Profile and click the Edit button. Update any information that needs to be updated including language, address, phone number, and email. Click the Save button when complete.  

From the home screen, click on My Profile and click the Edit button. Update any information that needs to be updated including language, address, phone number, and email. Click the Save button when complete.  

Your email address is how Everside will contact you, while your username is what you will use to sign into your account. Your username needs to be in email format. Initially, when you create your account, these will be set as the same email address. However, you can change the email associated with your account from the My Profile page. If you need to change your username, please contact the Member Services team at 866-808-6005, Monday - Friday, 6am - 6pm MT. 

From the home screen, click on My Settings and then on Notifications. When you are in the Notifications section, you can update your notification preferences including options for General Information and Updates, To Do and Health Records, Care Team Direct Messaging, and Appointments Reminders and Communications.  

If you are still having issues that you have not been able to solve with this FAQ, please contact the Member Services team at 866-808-6005, Monday - Friday, 6am - 6pm MT.