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Frequently Asked Questions

Your Everside Health questions, answered

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We’re a different kind of healthcare company and we know you may have some questions for us about what that means. Here are some of the top questions we’re asked. If you have others, please feel free to contact us and we’ll be in touch shortly.

Everside Health direct primary care is an add-on benefit that works alongside your health insurance. We provide complete primary care services for preventive, acute, urgent and routine healthcare needs. Members (and their eligible dependents) who are sponsored by their employers, unions or other organizations enjoy low—to—no out-of-pocket costs.

We don’t have the long wait times that you’d find at a walk-in urgent care clinic and we offer a more complete scope of services, including preventive care, chronic condition management and mental health. You can schedule same-day or next-day appointments, so you won’t have to wait long. Plus, you can call your care team via phone for after-hours care advice. Most important, when you visit your Everside Health center or call your Everside Health provider, you’ll get advice from a trusted professional who knows you.

With Everside Health direct primary care, you can contact your provider 24/7 for urgent needs. We also offer more services than a typical primary care practice, so you’ll be able to receive more of your care provided through your local Everside Health center. 

And if you need care or services we don’t provide, we’ll help you navigate the healthcare system outside our center. (We care for at least 85% of member needs, and coordinate specialist care for the rest.)

You don’t have to. Everside Health is an optional benefit as an add-on to your existing healthcare plan and we recommend that your Everside Health provider become your first point of contact. This means that rather than going directly to a specialist or to an urgent care, you can take advantage of Everside Health’s same-day or next-day appointments.

Our providers have 70% fewer patients than a typical primary care physician, allowing them to spend more time with you when you need it, start appointments on time and provide you with appointment availability in the timeframe you need. Also, your Everside Health provider—not an answering service—is available on their cell phone for urgent needs 24/7, including nights and weekends.

Everside Health services are available to those whose employer or union sponsors their membership as part of a benefits package. Check to see if your organization offers Everside Health. Or, if you’d like to sign up for an individual retail membership, please call member services at 1-866-808-6005.

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If you have other questions or need assistance, we’re here to help. Simply fill out the form and we’ll be in touch shortly with the info you need.

Or, you can reach us at (866) 808-6005.

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