Municipalities, Colleges, Schools Insurance Group (MCSIG) welcomes you to Altais | Everside Health
MCSIG is pleased to offer Altais | Everside Health to eligible staff and dependents.
With same-day or next-day appointments near you (or online), you’ll spend less time waiting and more time with your care team. And you can reach them 24/7.
We cover your entire healthcare journey, from routine care to chronic condition management to urgent care and more.
Our providers take the time to get to know you so they can create a care plan that meets your unique needs.
Your Questions, Answered.
What is Altais | Everside Health?
Altais | Everside Health is a provider of primary care and behavioral health services that is at the forefront of innovation in healthcare. Patients can get most of the medical services they need from an experienced provider, with trust and ease. Our highly-accessible providers are dedicated to delivering a personal level of care and service to your employer's population. These services are available to your and your family for both virtual and in-person appointments at our clinics in Monterey and Salinas. You can address multiple health concerns in one visit and see the same provider each time (with both virtual and in-person care).
Who is eligible to utilize Altais | Everside Health?
All employees and their eligible dependents who are members of MCSIG, reside in Monterey county and have the MCSIG/Blue Shield of California medical benefits plan are eligible to use these services. You may choose to register yourself and/or any of your eligible dependents for use of the services. Employees retain the same access to other Blue Shield of California in-network providers.
Why is MCSIG offering this benefit?
In partnership with MCSIG, your insurance provider, Blue Shield of California is offering you this benefit to improve your access to comprehensive primary care and specialized care services. They are collaborating with Altais and Everside Health to deliver more of the high-quality healthcare services you are used to, from experienced providers, ultimately to help you receive the care you need and improve your overall health.
How are you different from an urgent care clinic?
As a provider of comprehensive primary care services with dedicated care teams, we don't have the long wait times that you may experience at a walk-in clinic or the limitations in care you may experience at an urgent care clinic. Our providers offer a broad scope of services for up to 90% of your healthcare needs; everything from urgent care and routine check-ups to chronic condition management and behavioral health needs. You also have the ability to schedule same day, next day or virtual visits and have access to your care team 24/7.
What is different about Altais | Everside Health compared to my current primary care provider?
We provide primary care services for you and your family, but we are not like a traditional primary care clinic; our scope of services is broader. This means you'll receive more of your care from your Everside provider, instead of going to multiple providers offices to address all your healthcare needs. Our providers can treat 90% of your healthcare needs, including specialized services like behavioral health to help you and your family manage your overall well-being. You'll also receive assistance in navigating the healthcare system when you need care that cannot be provided at the Everside Health clinic. Also, our appointment times are typically longer than the average primary care visit allowing you to address all your healthcare needs in a single visit. And you will have access to your care team evenings and weekends through our after-hours phone line.
If I already have a primary care doctor, do I have to switch to an Altais | Everside Health provider?
This new service is an additional option to your existing MCSIG health plan and you do not have to register with Altais | Everside Health, or see their providers to continue using the MCSIG health plan. If you do choose to register and use these additional services, you can continue to see any provider that is in the Blue Shield of California network, while also accessing Altais | Everside Health providers. If you choose to register and utilize these services, we also recommend that your Everside Health provider become your first point of contact. Due to the limited number of patients managed by Everside Health providers, you will experience a meaningful patient-provider relationship, high-quality care, and easy access to care when you need it. This means you might be able to avoid an expensive trip to the ER or visits to multiple specialists. Should you need care that extends beyond their scope, your Everside Health care team will coordinate all referrals within the appropriate specialty network. As such, we recommend that immediately after registering, you schedule your first appointment and get to know your providers. Everside Health is an in-network provider but may not appear in the Blue Shield of California physician directory, and that is OK. You can still utilize these services as part of your in-network providers.
What if I have a pediatrician for my children I already like?
Our providers are fully trained in pediatrics and can be another option for your children's healthcare. Typically, it takes less time to get an appointment at the Everside Health provider's office than it does in a pediatrician's office. Also, your Everside Health care team is available 24/7 via phone for urgent needs, including nights and weekends.
What happens if I am experiencing an urgent health issue after hours? Or I am away from home?
After an initial personal evaluation, the doctor will provide a phone number to utilize for urgent needs after hours.
Does choosing the Altais | Everside Health option increase my healthcare costs?
No. Everside Health providers are in-network as part of your Blue Shield of California medical plan, which means you will pay the same primary provider co-pay for a visit that you do for any other primary care in-network provider. When you see in-network providers, including Everside Health providers, you can avoid costly visits to out of network providers, urgent care or the ER.
How experienced are the providers?
Everside Health physicians are dedicated, board-certified or board-eligible, usually with 10 or more years of experience as practicing physicians. Other members of our care teams (advanced practitioners and nurse practitioners) are highly experienced and work closely with the physicians. Our care teams have 70 percent fewer patients than a typical primary care team, allowing them to spend more time with you when you need it, start appointments on time and provide you with appointment availability in the timeframe that meets your needs.
I take a lot of medications. How will you make it easier for me to manage refills and changes in dosages?
Many refill requests and many dosage adjustments can be handled virtually with your provider and called in to your pharmacy of choice without the need for an in-person office visit. Once the clinics open, you can get many common medications right at the office. Everside Health dispenses approximately 50 commonly prescribed generic medications, including medications for chronic conditions. This means that you can walk out of your appointment with most of the medications you need for treatment in-hand. The costs for these medications are usually lower than if obtained through a pharmacy.
Why should I sign up now if I'm not sick currently? Why not wait until I am sick?
Injuries and illnesses inevitably happen on weekends and evenings when most doctors practices are closed. That is usually the time you most need access to a trusted medical professional. You'll have 24/7 access to your doctor via phone for just this reason. However, it is important to first build a relationship with your care provider. You will want your doctor to know you, your medical history and your health concerns long before you get sick. Plus, Everside Health employs screening protocols that may catch a health issue that can be treated, preventing something from becoming an urgent situation.
How do I register my dependents?
Registering your dependents is easy. Just visit https://members.eversidehealth.com. Provided they are covered by your MCSIG Blue Shield of California plan, your dependents will benefit from the same exceptional service that you do. You and your eligible dependents can register at any time by calling Everside Health Member Services at 1-866-808-6005. Registration is not tied to your health plan's open enrollment period.
What if I'm not ready to sign up now, but may want to later?
You may register for Altais | Everside Health at any time by visiting https://members.eversidehealth.com.
How do I register?
Register online in minutes. Visit https://members.eversidehealth.com to create your online account, choose your provider and schedule an appointment. Or, contact Everside Health Member Services at 1-866-808-6005 or email firstname.lastname@example.org.